Complaint Investigation Report

Interviews with S1 revealed that C1 had said something to S1 that S1 believed was disrespectful. In response to C1’s statement, S1 had told clients, including C1, that S1 was no longer going to take them on the planned outing, which resulted in C1 becoming upset and yelling and cursing at S1 while S1 was driving. Interviews revealed that S1 had to stop driving the vehicle at least once while C1 yelled and cursed at S1. Interviews revealed that S1 stated that S1 had probably yelled at C1 during the interaction. Interviews revealed that S1 had made statements to clients in the past that had upset them and S1 admitted that they should not have made those statements to clients. Interviews with outside sources revealed that while C1 had a history of false statements, C1 would change their description of the event and apologize for making false statements. Interviews revealed that C1’s description of the altercation had not changed. The Department was unable to interview C1.

The Department has investigated the above-mentioned allegation and based on interviews and records review, the preponderance of the evidence has been met, therefore, this allegation is deemed substantiated. The following deficiency is cited per CA Code of Regulations Title 22 and noted on the attached LIC9099-D page.

An exit interview was conducted with DSP Dario Gonzales and Administrator Brenda Gonzalez via phone, whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 01/16).