Complaint Investigation Report

374604148-5-16-2022-08-AS-DPOL-CGSV3F-20220729160440

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/19/2022 and conducted by Evaluator Tiffany Holmes

COMPLAINT CONTROL NUMBER: 08-AS-20220119151953

Staff interferes with residents phone calls

Licensing Program Analyst (LPA) Tiffany Holmes conducted an unannounced visit to close out a complaint. LPA identified herself, was granted entry, and stated the purpose of the visit to Raquel Garcia, Administrator. During the investigation, LPA toured the facility, and conducted interviews. It was alleged that the staff interferes with the resident’s phone calls. Interviews revealed the house rules states all electronics and phone privileges end at 9pm for quiet time. On 01/19/2022 it was alleged that staff unplugged the phone while the client was speaking on it. Interviews with staff did not reveal that the phone was unplugged or disconnected. Staff interviews revealed they did not disconnect any phone calls or phone cords. Interviews revealed the wifi was disconnected due to the client not obeying the house rules earlier that day, and although the wifi was disconnected it did not have anything to do with disconnecting the call the client was on. The allegation is unsubstantiated. An exit interview was conducted with Raquel Garcia. A copy of this report and Licensee Appeal Rights (9058 01/16) were emailed to Administrator after the conclusion of the visit, LPA Holmes requested an electronic message reply to confirm receipt of these documents.

This is an amended version from 03/02/2022