Complaint Investigation Report

374604148-4-27-2022-08-AS-DPOL-CGSV3G-20220729160440

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/19/2022 and conducted by Evaluator Tiffany Holmes

COMPLAINT CONTROL NUMBER: 08-AS-20220119151953

Facility staff denies internet use for clients

Licensing Program Analyst (LPA) Tiffany Holmes conducted an unannounced visit to close out a complaint. LPA identified herself, was granted entry, and stated the purpose of the visit to Raquel Garcia, Administrator. During the investigation, LPA toured the facility, and conducted interviews. It was alleged that the facility staff denies internet use for clients. Interviews revealed the house rules states all electronics and phone priveleges end at 9pm for quiet time. On or around 01/19/2022 interviews revealed that Client 1 (C1) was having behaviors and that the wifi was disconnected for a couple of days. Staff interviews revealed they did disconnect the wifi due to the client not obeying the house rules earlier that day and C1 was acting out. Interviews revealed they used wifi as a privilege and when clients were having a rough day or having behaviors the clients would not be able to use it. The allegation is substantiated. An exit interview was conducted with Raquel Garcia. A copy of this report and Licensee Appeal Rights (9058 01/16) were provided to Administrator.