Complaint Investigation Report

It was alleged that the staff did not meet training requirements. Interviews with outside sources revealed both reviewed files did not contain evidence a current CPR/First Aid certifications. Interviews with staff revealed they requested it at everyone's onboarding at hire but they did not follow through with getting them from the new hires.

There was supporting witness statements to substantiate facility does not maintain client records and staff did not meet training requirements

An exit interview was conducted with Joshua Moala, Administrator . A copy of this report and the Licensee's Rights (LIC9058 03/22) were provided to Licensee at the end of the visit.