Complaint Investigation Report

The facility is required to retain personnel records for at least 3 years following termination of employment as well as retaining client records for at least 3 years following termination of service to client. Since the alleged incident took place on or around 2015 or 2016 there were no client or staff records available to confirm a timeline of client and staff involvement at the facility.

Department records revealed that S1 was associated to work at the facility from 7/28/2015 through 9/16/2015, but this does not necessarily confirm employment timeline. Further records reviewed revealed that S1 is not presently associated with any licensed facility and has been permanently excluded, preventing them from working at any licensed facility in the state of California. Therefore, S1 does not currently pose a risk to persons in care at any licensed facilities.

Additional records reviewed revealed that a restitution judgement from the Superior Court of California, County of San Diego was filed 11/30/2018 in which S1 is mandated to credit R1. There are no records available to prove what events led to the restitution judgement, whether it was related to financial abuse, or if it happened while R1 was at the facility or S1 worked at the facility. The facility is not responsible for care and supervision of the resident after moving out of the facility, nor the actions of former staff.

Per interview with Administrator, she was unaware of any financial abuse or she would have appropriately reported it to the Department. Administrator reported from her memory R1 did not have a conservator and was in control of her own money. An interview with R1 confirmed that she has never had a representative payee, and the facility did not have control of her money during the duration of her residence.

The Department has investigated the allegation that R1 was financially abused by staff. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate this allegation and therefore deemed unsubstantiated. An exit interview was conducted with Maria Lerma, House Manager , to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.