Complaint Investigation Report

374603253-11-21-2023-08-AS-SJAB-CY3SBH-20231130124357

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/17/2023 and conducted by Evaluator Debbie Correia

COMPLAINT CONTROL NUMBER: 08-AS-20231117162109

Resident Service Director (RSD) Stacey Dickman and Resident Care Coordinator (RCC) Elida (Vidal) Tapia

Staff do not provide adequate hygiene care to residents.

Staff do not dispense medication to resident as prescribed.

Staff do not adequately supervise residents, resulting in multiple unwitnessed falls.

Licensing Program Analyst (LPA) Debbie Correia conducted an unannounced visit to commence a complaint investigation. LPA was greeted by Concierge Sandy Vance, identified herself, and met with Resident Service Director (RSD) Stacey Dickman and Resident Care Coordinator (RCC) Elida (Vidal) Tapia. LPA discussed the purpose of the visit and the basic elements of the allegations mentioned above with RSD Dickman and RCC Dickman.

During today's visit, a record review revealed the alleged victim resides in the Independent Living section of the facility. The San Diego Regional Office (SDRO) Community Care Licensing (CCL) Division does not have jurisdiction over Independent Living Facilities (ILF), therefore the above allegations are determined to be unfounded, meaning that the allegations were false, could not have happened and/or are without a reasonable basis. We have therefore dismissed the complaint.

An exit interview was conducted with RCC Tapia a copy of this report will be been provided for facility records.