Complaint Investigation Report

An incident report submitted by the facility to the Department detailing the events involving this allegation revealed that on August 22, 2024 R1 became agitated and threw their phone which almost hit a staff member in the head. R1 then went outside and continued to have aggressive behavior which prompted facility staff to call the police. The incident report states that staff did lock R1 out of the facility.

A review of R1’s placement referral dated June 12, 2024 outlined some of R1’s “challenging behaviors” including physical aggression, property destruction, emotional outbursts, and verbal aggression.

The Department has investigated the allegation that staff prevented R1 from entering the facility. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was met to support or corroborate this allegation and therefore deemed substantiated. A deficiency is being cited per Title 22 California Code of Regulations (please refer to 9099-D page) and a plan of correction was jointly developed with the Administrator over the phone. An exit interview was conducted with Caregiver Eryn Dangel , to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.