Complaint Investigation Report

Regarding the allegation, " Staff did not follow resident's care plan," it was alleged facility staff would no longer provide R1 with bathes three times a week, nor would they change the resident daily, as their health began to declined. The Admission Agreement on file revealed bathes would be provided to residents three times each week. Staff interviews revealed R1 was provided bathes two times a week, by a third party healthcare provider, while facility staff provided sponge bathing once a week. In addition, staff reported to have changed R1 daily. Interview with a third party provider revealed no concerns were observed relating to the care provided to R1 be the facility. An interview could not be conducted with R1 due to the resident passing away on March 07, 2023. Therefore, due to insufficient information, this allegation is deemed UNSUBSTANTIATED at this time.

A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

This report was reviewed with Gardner and a copy was provided.