Complaint Investigation Report

It was also alleged that the facility did not follow the Admission Agreement. A records review demonstrated that

the information included in the Admission Agreement indicated that transportation services fall under basic services provided. The information in the Admissions Agreement also included that transportation services were provided in accordance with the Transportation Plan. The facility updated the Transportation Plan with a minor change in the selection of days that transportation would be provided for appointments and trips, as well as the implementation of a new mile radius; however, a Transportation Plan was still followed and transportation services continued to be provided.

Due to lack of corroborating evidence, the findings regarding the above allegations were established to be unsubstantiated. This finding means although the allegations may have happened or could be valid, there is not a preponderance of evidence to prove that the alleged violations occurred.

LPA Silveira conducted an exit interview with Joan. At the time of the exit interview Joan was provided with a copy of the Complaint Investigation Report (LIC9099) and Licensee Rights (LIC9058 01-2016) and signature on this report acknowledges receipt of the rights.