Complaint Investigation Report

374603339-7-27-2023-18-AS-RSTS-CW8SX5-20231002141522

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

RIVERSIDE ASC , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/09/2023 and conducted by Evaluator Chinwe Nwogene

COMPLAINT CONTROL NUMBER: 18-AS-20230509120720

Staff did not issue refund to prospective resident.

On 7/27/2023, Licensing Program Analyst (LPA), Chinwe Nwogene conducted an unannounced visit to conclude the complaint investigation into the allegation listed above. LPA met with Executive Director, Ferlina McBride. During the investigation, LPA interviewed staff and prospective resident.

Regrading the allegation “Staff did not issue refund to prospective resident”, LPA interviewed staff who stated in 2018, prospective resident paid $4000 as down deposit to reserve an apartment. Staff stated in March 2023, prospective resident contacted facility and requested for a refund. Staff stated an email was sent to corporate office to issue the refund. Staff stated a refund of $4000 in form of a check #14800 was mailed out to resident on 5/12/2023. Staff stated facility does not know why it took corporate office time to process the refund. On 6/16/2023, LPA was able to confirm with prospective resident that the refund was received.

Based on LPA’s interview with staff and prospective resident there is not enough evidence to support the allegation listed above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time. An exit interview was conducted, and a copy of this report was reviewed with and provided to Ferlina McBride.