Complaint Investigation Report

374604385-7-24-2024-18-AS-TDAN-DAKV7L-20241031161120

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

RIVERSIDE ASC , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/18/2024 and conducted by Evaluator Janira Arreola

COMPLAINT CONTROL NUMBER: 18-AS-20240718122239

Staff did not treat resident with respect

Licensing Program Analyst (LPA) Janira Arreola, conducted an unannounced visit to the facility in order to investigate the above allegations. LPA met with Licensee, Jim Morrison who was informed of the purpose of the visit. During the visit, LPA conducted interviews, conducted a walk through, and conducted records reviews.

The allegations made above pertained to Resident #1 (R1) not being treated with respect by staff, spoken to inappropriately by staff, and touched inappropriately by staff. LPA conducted a walk through of the facility on today's date and obtained all the resident's names. LPA reviewed the resident records and found R1 does not reside at the home. LPA conducted interviews with staff who reported R1 does not reside in the home. LPA confirmed with staff the move out and deaths for the last (3) months. Therefore, this agency has investigated the complaint allegations and have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted, and a copy of this report was provided.