Complaint Investigation Report

(Continued from LIC 9099) R1 admitted they are not on a meal plan but has been getting food from the kitchen because the kitchen is feeding all residents due to covid. Interviews with R1 revealed they do not know how much a meal plan is because their father pays for everything. Interviews revealed they did not charge R1 for delivering the meals to the room while R1 was sick.

It was alleged that the facility did not provide resident with a new call button bracelet. Interviews with staff revealed if R1 was missing their pendant that they never brought it to the attention of management or staff. Interviews revealed there are extra pendants at the facility that they would have been able to give R1 if the pendant was missing. Interview with R1 revealed they did not mention to facility staff that their pendant was missing.

It was alleged that the staff did not check on resident in a timely manner. Interviews revealed that anytime a pendant is activated the staff will check on the resident. Interviews revealed there were no pendant calls from R1. Interviews revealed that any time R1 called down for assistance they would assist R1. Interviews revealed staff check on residents when they do their rounds. Interviews revealed the staff only know if something is wrong if the residents tell them when they come in to check on them. Interviews with R1 revealed that anytime there is an issue the staff come and check on them and then will report what type of help they need. R1 revealed they have not been denied any help or assistance that they can remember.

It was alleged that the visitors are being denied entry into facility due to COVID. Interviews revealed that the visitor policy is only updated when they get new guidance. The newest one that was dated 01/07/2022 at the time the complaint came in stated that from 01/07/22 - 02/07/2022 that indoor visits are permitted at the community if visitors show proof of vaccination of all recommended doses including the booster shot and for those eligible to receive the booster. They must also provide evidence of a negative Covid 19 test within 1 day of visit for rapid tests or within 2 days of visit for PCR tests.