Complaint Investigation Report

374601046-6-23-2023-18-AS-RSTS-CXYP5Z-20231127100130

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

RIVERSIDE ASC , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/20/2023 and conducted by Evaluator Chinwe Nwogene

COMPLAINT CONTROL NUMBER: 18-AS-20230620170148

On 06/23/2023, Licensing Program Analyst (LPA) Chinwe Nwogene conducted an unannounced visit to investigate the above allegation. LPA met with Executive Director, Mario Preston who was informed of the purpose of the visit. At the time of visit, LPA interviewed staff and reviewed resident’s records.

Regarding the allegation “Unlawful eviction”, it was alleged the facility served resident a 30days eviction notice because facility can no longer accommodate resident. LPA interviewed Executive Director who acknowledged a 30day eviction notice was issued to resident on 2/7/2023 for reason of “delusional behavior and hallucination”. Executive Director stated resident requires a higher level of care than the facility can provide. LPA inquired if a Psych evaluation or assessment was conducted, Executive Director stated no that the resident refused. LPA reviewed residents file and observed no documentation of resident being diagnosed with delusion and hallucination.

Based on LPA’s observation, interview and file review, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be substantiated. California Code of Regulations (Title 22, Division & Chapter number) are being cited on the attached LIC 9099D). An exit interview was conducted, and a copy of this report was reviewed with and provided to Mario Preston.