Complaint Investigation Report

Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED

ALLEGATION #2 : STAFF ARE HUMILIATING R#1

It is alleged R#1 is being humiliating in the facility

The Investigation consisted of the following:

On 3/21/2023 LPA Chinwe Nwogene interviewed Executive Director, reviewed resident file, and collected copies of pertinent documents.

On 4/2/26 LPA Sparkle Day began follow up investigation. LPA Day attempted to reach reporting party as well as the facility several times leaving voice mails and did not get a return call. The facility closed on 11/19/2025. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.

Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED

A copy of this report will be mailed to the last known address: 1590 W. San Marcos Blvd