Complaint Investigation Report

Interviews unanimously showed that on 04/10/2025, Licensee served R1 with a letter titled “Re: Notice of Termination of Resident Agreement.” The letter was addressed to R1 and delivered via personal service, E-mail, and US Mail. During this complaint investigation, Licensee told CCLD that the 04/10/2025 letter was not a written notice of eviction. The Department requested and received copies of said letter, both from R1 and from Licensee, which matched.

The letter stated, in part: “Pursuant to Section VII (B)(1)(c), this correspondence services [sic] to notify you that The Manor on Bankers Hill (“The Manor”) will be terminating your Resident Agreement. Please accept this correspondence as your thirty (30) day notice of termination; please begin preparations on your end to vacate your residence.” It also stated, “The basis for this termination is your continued defiance of The Manor’s rules which directly impact the safety and security of the residents at The Manor.” It also stated, “Please ensure that you review your Resident Agreement and comply with your obligations set forth in Section VII (D)(1) with regard to vacating your residence.”

The Department requested and received copies of R1’s signed Resident Agreement contract, both from R1 and from Licensee, which matched. According to this contract: Section VII (B) was titled, “Termination by Us,” and described multiple “eviction provisions,” of which (1)(c) was, “Your failure to comply with the general policies of the Manor.” Section VII (D)(1) was titled, “Vacating Apartment,” and read, in part, “If this Agreement is terminated, you or your estate must vacate the apartment and remove all your property from it,” and “We may also remove your property from the apartment and charge you or your estate a property storage fee if either you or your estate fails to vacate the apartment and remove your personal belongings from it by the effective termination date.”

Based on the above, the Department determined that the 04/10/2025 letter which Licensee served upon R1, was indeed, a written 30-day notice of eviction. Missing in the letter were multiple elements/disclosures required by regulations, contributing to its unlawfulness. (These deficiencies will be addressed in a separate Case Management visit report).