Complaint Investigation Report

Regarding the allegation Staff verbally abused resident. Investigation included interviews with the reporting party, resident, staff, licensee, and other residents. Statements regarding alleged verbal abuse were inconsistent. Staff denied verbally abusing the resident. Other residents interviewed did not report witnessing staff verbally abuse the resident. No additional evidence was obtained to corroborate the allegation. The allegation was not corroborated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted with Administrator, Todd Brooks, and copy of report provided.