Complaint Investigation Report

identified goals and a strategy to reach each goal. Facility provided group/classes to clients to help them reach their goals. Facility records did not reveal that documentation of progress notes were to be kept. Outside sources were unavailable for an interview.

On April 9, 2022, the facility self reported an incident involving C1 to Community Care Licensing. In the incident report, facility reported that they contacted law enforcement and C1’s county case manager through a crisis line. Facility records showed that C1 was not conserved and had no other authorized representative to inform of the incident.

Based on the evidence obtained during the complaint investigation, the allegation that the facility did not follow client’s needs and service plan and that licensee did not keep a responsible party informed of a client’s care was found to be UNSUBSTANTIATED, meaning that although the allegation may have happened or may be valid, there was not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted with Administrator; a copy of this report and LIC9058 Licensee's Rights were provided.