Complaint Investigation Report

revealed that referrals to alternate dentists have been provided to facility staff, but not all referrals have been pursued. Therefore, alternate arrangements with a dentist who is able to provide sedation has not been arranged to assess C1’s dental needs. The Department has investigated the allegation that the licensee did not seek appropriate dental care for C1. Based upon the evidence obtained during the investigation, the preponderance of the evidence standard has been met. Therefore, this allegation is deemed substantiated.

The deficiency is noted on the attached 9099-D and is cited in accordance with the California Code of Regulations, Title 22. An exit interview was conducted with Rayda Alcantara. A copy of this report, along with Licensee Rights (LIC 9058), were provided to the licensee at the conclusion of the visit, and her signature on this report acknowledges receipt of the report and rights.