Complaint Investigation Report

It was also alleged that staff are not dispensing resident's medications as prescribed. Interviews revealed the residents medications are given as prescribed. Interviews revealed the resident took medications and needed assistance with them. Interviews revealed they follow what the doctor says and then gives it to the residents. They make sure that all the residents have a prescription.

It was also alleged that staff are financially abusing resident. Interviews revealed that the staff are not financially abusing the resident. Interviews revealed the resident handled their own financial obligations. Interviews revealed that R1 stayed one week and then their family moved them out and put a stop payment on the rent for that month.

The investigation did not produce supporting evidence or supporting witness statements to substantiate staff gave resident a bucket to use as a toilet, staff are not dispensing resident's medications as prescribed, and staff are financially abusing resident.

Based on the evidence obtained from interviews, and record review, the complaint allegation is unsubstantiated.

An exit interview was conducted with Lilia Oplaec, Licensee and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.