Complaint Investigation Report

374700363-11-18-2025-47-HC-SDUU-DNLQM7-20251120111702

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/29/2025 and conducted by Evaluator Adrian L Mangina

COMPLAINT CONTROL NUMBER: 47-HC-20250929130425

Home Care Aide has not completed the required training hours

Home Care Services Branch, Enforcement Analyst (EA), Adrian Mangina conducted an complaint visit to the Home Care Organization (HCO) for the purpose of delivering the complaint findings regarding the above allegation. EA met with Designees Joey and Kim Maller.

EA interviewed Kim and Joey Maller who stated that the Home Care Organization provides the required five hour entry-level training to all Home Care Aides. Licensees provided training records for Home Care Aides currently employed, including HCS500 training logs as well as thrid party vendor records. EA reviewed the training records provided and found in a sampling of records, nine of nine HCAs did not complete the required five hour safety training prior to client contact as required by Statute. Based on EA’s interview with thedesignees and record review, the following violations are being cited in accordance with Health and Safety Code Health and Safety Code, Division 2, Chapter 13, Sections 1796.44(b)(1) and 1796.44(b)(2). See HCS 809D.

A copy of this report and appeals rights were provided to the licensee via email.

but stated that they had recently changed training vendors. to all Home Care Aides during which they stress that administration of medications is prohibited. Joey Maller provided a copy of the orientation deck that links to the Department's Home Care Services Fact Sheet which outlines that HCAs are not allowed to adminster medication but may provide medication reminders. EA also reviewed client service agreements and employee handbook and found no evidence that supports this allegation. Based on the EA's observation, interview and records review, there was insufficient evidence to prove the allegation did occur as the preponderance of evidence standard was not met. Although the allegation may have happened or is valid, the allegation is unsubstantiated.

An exit interview was conducted. A copy of this report was emailed to the designee,