Complaint Investigation Report

acclimate to a return to the community. In order for a client to progress to the successive phase, the client must demonstrate success in the current phase.

Evidence collected during the investigation yielded that C1 is not able to navigate in the community without assistance and just recently satisfactorily fulfilled most benchmarks to progress beyond phase 1, which resulted in C1 needing staff accompaniment when away from the facility. It was also discovered during the investigation that clients can put in requests 48 hours in advance to have staff accompany them out in the community. Provided that staffing is sufficient to accommodate the requests, clients will be accompanied. LPA was informed that C1 has been offered alternative means, such as online shopping or emergency runs, to obtain desired items, if C1 has a basic or emergency need. Additionally, LPA was informed that clients are free to purchase and prepare food items of their choice, if they desire, however, clients are provided 3 meals per day, and the facility has toiletries available to provide, if a client chooses not to purchase toiletries of their own.

Considering the foregoing, based upon a lack of evidence to corroborate the allegation, the allegation is unsubstantiated. This finding means that there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted with Mea Busch, Service Coordinator, and a copy of this report and Licensee/Appeal Rights (LIC 9058) were provided to the Service Coordinator at the conclusion of the visit. Her signature below serves as acknowledgment of receipt of copies of the report and rights.