Complaint Investigation Report

Further outside sources revealed the residents have not been witnessed with having a soggy or soiled diaper and the facility is clean with no urine odor. Resident interviews revealed staff are changing their diapers.

It was also alleged the licensee is not maintaining a comfortable temperature for the residents. An internet search of the Weather, using the official Weather Application reflected today's temperature in this area is 79 degrees. During today's visit the temperature measured at 81 degrees F., which was within regulation. Administrator's interviews revealed there are ceiling fans in the resident's room along with floor fans. LPA observed the ceiling fans in use and some floor fans. The administrator observed a resident's fan was off and she inquired with the resident why the fan was not in use. Resident responded because there is a nice breeze with the windows and doors open and the fan was making them cold. Some residents stated they were cold and were witnessed under blankets.

Based on observations and interviews, the investigation revealed inconsistent statements and information obtained did not present a preponderance of evidence to support or corroborate the allegations. The allegations are deemed unsubstantiated. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 01/16) were provided to Administrator, Syeeda Selina Akhter-Rahman whose signature below confirms receipt of these rights.