Complaint Investigation Report

Interviews with an Outside Sources (OS1) revealed in July 2021 R1 was diagnosed with a UTI and during a medical appointment R1 alleged a new staff member at the facility had slapped them. OS1 reported at that time R1's file had already notated R1 was displaying behaviors of being confused and/or disoriented. Facility records and staff interviews revealed there was no new staff members at the time of the allegation, records also revealed all staff members had worked at the facility prior to R1’s admission. Staff interviews all corroborated R1 was very confused and would often carry on conversations by herself, and would tell random stories. Interviews and record reviews also revealed no known knowledge or documentation of the incident occurring, and no history of any abuse by staff towards residents is care. Resident interviews revealed no incidents of abuse by facility staff. The interviews with the residents in care all provided positive feedback regarding the staff and facility.

Due to lack of corroborating evidence, the finding regarding the above allegation was established to be unsubstantiated. This finding means there is not a preponderance of evidence to prove that the alleged violation occurred.

LPA Correia conducted an exit interview with Caregiver Acosta will be provided a copy of the Complaint Investigation Report (LIC9099) and Licensee Rights (LIC9058 01-2016) and signature on this report acknowledges receipt of the documents.