Complaint Investigation Report

S1 assisted R1 with applying lipstick and painting her nails. S1 stated that R1 may have touched her nails before the polish was completely dry, which may have resulted in polish on the surrounding skin. S1 denied intentionally applying nail polish to R1’s skin or lips and stated that lipstick was applied at R1’s request.

Multiple interviews with staff and outside sources consistently indicated that they did not observe R1 with nail polish on her fingers or lips. During the visit, LPA did not observe nail polish on R1’s nails or lips. Additional interviews with outside sources did not produce corroborating evidence to support the allegation. Images of R1’s face and hands provided during interviews did not support the allegation.

Based on the investigation, including interviews and a review of images, there was insufficient evidence to substantiate the allegation. Therefore, the allegation is deemed unsubstantiated.

An exit interview was conducted with Caregiver Lily Dacanay. A copy of this report and the Licensee Appeal Rights (LIC 9058 03/22) was provided during the visit.