Complaint Investigation Report

Staff interviews revealed that the system in question is either a heater or a cooling system. Interview with R1 revealed facility staff have adjusted the unit multiple times. On today’s day, LPA Strong observed the unit in question which shows temperature at 80 degrees Fahrenheit, LPA laser thermostat demonstrated temperature reading of 81.1 degrees Fahrenheit in all corners of the room. Interview with resident revealed that unit’s digital reading is missing a dash above the first digit, making it difficult for resident to correctly read temperature. Interview also revealed that resident prefers room between 80-83 degrees Fahrenheit.

Based on LPA's observations, record reviews and interviews there is not a preponderance of evidence to prove alleged violation occurred, therefore the allegation is unsubstantiated. An exit interview was conducted with Executive Director (ED) Julia Lopez, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.