Complaint Investigation Report

374604628-12-9-2025-08-AS-JROO-DRQ2NF-20260227163241

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN DIEGO RO , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/27/2025 and conducted by Evaluator David Roman

COMPLAINT CONTROL NUMBER: 08-AS-20250827093352

YAI GARJAN LANE ENHANCED BEHAVIORAL SUPPORTS HOME

Staff member did not accord dignity to resident in care.

Licensing Program Analyst (LPA) David Roman conducted a telephone call to deliver findings in the above complaint allegation. LPA identified himself and discussed the purpose of the phone call with Facility Manager, Zach McCormick.

On August 27, 2025, Community Care Licensing Division (CCLD) received a complaint alleging facility staff did not accord dignity to a resident in care. During the investigation, LPA D. Roman collected pertinent facility records, and conducted interviews with staff. Interviews revealed the intentions of the incident in which staff attempted to clean a resident to prevent further contamination. Based on evidence obtained, the preponderance of evidence standard was not met, therefore, the allegation was unsubstantiated.

An exit interview was conducted with Facility Manager, Zach McCormick, to whom a copy of this report and Licensee/Appeals Rights (LIC 9058) were provided.