Complaint Investigation Report

LPA toured the laundry area and a bathroom in the laundry area which were maintained cleaned and organized. LPA toured the kitchen area and the pantry area located in the kitchen. The kitchen was clean and sanitary. All items were stored and organized. There was an ant trap in the kitchen area, but the area was clean, and LPA did not observe ants around the area. The following area toured was the pantry which is an older refrigerator model that was converted into the pantry. LPA toured the inside of the pantry area which is where there were vermin droppings located on the floor, where traps were placed. The food was located on the shelving area and none on the floor. LPA observed that the pantry had canned food items on the shelves and a refrigerator inside. According to the program director, the pantry had an old venting system which was removed which may have been where the vermin would be going through but was uncertain. Program Director did take LPA to the exterior of the facility where they demonstrated to LPA where their maintenance personnel had filled the holes. LPA toured the dining and living room area and the areas were clean and sanitary with no vermin or droppings. LPA continued to tour the hallways and a client’s bedroom and shared bathroom. LPA did not see any vermin, rodents or droppings on the floor within these elongated hallways. Program Director informed LPA that their maintenance personnel are actively placing traps internally and externally throughout the facility to maintain control of vermin. Although they attempt to actively place traps inside and outside and actively clean at least twice daily (am and pm shifts) they do tend to have these types of issues and are unsure where they are coming through. Program Director provided LPA with the daily facility scheduled tasks and demonstrated that the staff are actively cleaning the facility throughout the day. According to the schedule, the AM shift are actively cleaning from 8:30 AM through after lunch with “cleaning routines.” The PM shift is tasked to conduct “cleaning routine” from 3PM – 4PM, and again from 6:30 PM through 8:30 PM for dinner cleaning.

Based on the Department’s investigation of the above-mentioned allegation and the evidence obtained during staff interviews, record reviewed, and LPA observations there is sufficient evidence to meet the preponderance of evidence standard. Therefore, the above allegation is deemed to be substantiated. California Code of Regulations, Title 22, Division 6, Chapter 8, is being cited on the attached LIC9099-D page of this report.

The report was discussed, plan of correction was jointly developed, and an exit interview was conducted with Program Director Elena O'Conner, and Cyrus Boone, Case Manager. A copy of this report along with Licensee/Appeal Rights (LIC9058 3/22) were provided to Program Director O'Conner at the conclusion of the visit. The signature below confirms the receipt of these documents.