Complaint Investigation Report

On 7/25/2021, the hot water was measured at 84.4 degrees Fahrenheit by facility staff. Facility staff also informed the Department of the lack of hot water on 7/26/2021. The plumbing company contracted by the Licensee was able to restore the hot water for client use on 7/28/2021. During the initial complaint visit on 8/4/2021, the hot water was measured within regulation guidelines.

Based on the evidence obtained during the investigation, the Department has found that the facility did not provide hot running water to clients in care. Therefore, the allegation is deemed substantiated, which means the preponderance of the evidence standard has been met and the allegation is valid. A Technical Violation was issued and noted on the attached LIC9102 page.

An exit interview was conducted with Quality Assurance Manager Morgan Davis. A copy of this report, the LIC9102, and the Licensee Rights (LIC9058 01/16) were provided to Morgan Davis via hardcopy.

This is an amended version of the report created on March 9, 2022.