Complaint Investigation Report

that span of two hours, the licensee did not have the minimum required number of staff providing client care.

It was also alleged that the licensee did not fulfill client consultation requirements. It was reported that each month, the licensee is required to ensure that each client is provided a minimum number of therapy hours. It has previously been disclosed to Community Care Licensing that the minimum number of hours each client is required to receive is agreed upon by the licensee. A review of records and interview conducted yielded that in the month of July 2023, Clients 1 (C1), 2 (C2), 3 (C3), and 4 (C4) [LIC 811 Confidential Names List was provided to identify the clients] did not receive the minimum number of mental health consultation hours agreed upon by the licensee.

Based upon the foregoing, the allegations are substantiated. This finding means that the preponderance of the evidence standard has been met and the allegations are valid. Deficiencies are cited per California Code of Regulations, Title 22, and are noted on the attached LIC9099-D. A civil penalty in the amount of $250 is being assessed, on an LIC 421FC, in response to the licensee not meeting the staff-client ratio, as the deficiency is a repeat violation within a 12-month period of time.

An exit interview was conducted with Cruz Mora, and copies of this report, the LIC 811, LIC 421FC, and Licensee/Appeal Rights (LIC9058) were provided at the conclusion of the visit. Cruz Mora’s signature on this report acknowledges receipt of copies of the reports and the rights.