Complaint Investigation Report

not have pain or a medical issue. Facility records indicated R1 requested that they be sent to the hospital after the paramedics left and facility staff complied. At the hospital, interviews revealed that R1 was diagnosed with a collapsed lung.

Facility records showed that R1 had spoken to Staff 1 (S1) around 5AM to complain about congestion due to allergies. S1 documented the interaction and gave R1 an allergy medication. S1 also reported that after the interaction, R1 fell asleep. S1 was not alarmed R1’s behavior at the time of interaction.

Based on the evidence obtained during the complaint investigation, the allegations that staff did not accord dignity to resident and staff did not provide resident with personal privacy are found to be UNSUBSTANTIATED, meaning that although the allegations may have happened or may be valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted with Assistant Manager; a copy of this report and Licensee's Rights (LIC9058) were provided.