Complaint Investigation Report

Residents, staff, and outside sources alike report not witnessing any staff not wearing masks while caring for sick residents. Staff reported that when a resident did have COVID, protocol derived from the COVID Mitigation Plan was implemented. Staff were able to explain that this included staff donning proper Personal Protective Equipment (PPE) and isolating infected resident away from other residents until tested negative.

The Department has investigated the allegation that staff were not following universal precautions when assisting sick residents. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate this allegation and therefore deemed unsubstantiated.

An exit interview was conducted with Administrator Justin Mendoza, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.