Complaint Investigation Report

The Licensee stated that a new refrigerator had been purchased. During LPA observations on 01/08/2024, it was confirmed that a new refrigerator had been installed and was clean and sanitary.

Additionally, it was alleged that the facility was not maintained in a sanitary condition. Specifically, it was reported that dog feces were present on the walkways in the facility’s backyard. Interviews with outside sources, staff, and the Licensee confirmed that on 12/16/2024, there was an abundance of dog feces on the backyard walkways. During an inspection conducted by LPA on 01/08/2024, it was observed that the backyard had been cleaned, and no dog feces were present.

Based on review interviews with staff and outside sources, and direct observations, the preponderance of evidence standard has been met. Therefore, the above allegations are determined to be SUBSTANTIATED. Deficiencies are cited per California Code of Regulations, Title 22, Division 6, on the attached LIC 9099-D.

An exit interview was conducted, and a copy of this report, the LIC 9099-D, and the Licensee Appeal Rights (LIC 9058 03/22) were reviewed with and provided to Licensee Mercedes at the conclusion of the visit. Signature below confirms receipt of the reports.