Complaint Investigation Report

Staff provided LPA with email records that revealed the Administrator followed up with the fire alarm service company to prevent the cancellation. A representative from the company confirmed via email to the Administrator that the facility account had been brought current and the cancellations have stopped. Further records confirmed the facility payment to the fire alarm service company was processed and approved on July 8, 2026.

The Department has investigated the above-mentioned allegation. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate this allegation and therefore deemed unsubstantiated. An exit interview was conducted with Chief Operating Officer Lynn Drummond, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided at the conclusion of the visit.