Complaint Investigation Report

It was also alleged that facility staff did not ensure that C1 attended a medical appointment on September 14, 2023. An interview with Staff 1 (S1), Staff 2 (S2), and Staff 3 (S3) all revealed C1 notified staff the same day of the medical appointment and that the office was 45 minutes away. The interviews with S1 and S2 also revealed that clients need to provide advance notice to ensure availability. An interview conducted with C1 corroborated they asked for transportation on the same day of their appointment. In addition, a facility records review corroborated C1 was not scheduled for the appointment per the facility transportation schedule.

Based on interviews and records reviews, the above-mentioned allegations were determined to be unsubstantiated, an unsubstantiated finding means although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

An exit interview was conducted with Associate Administrator Agnon and a copy of this report and Licensee Rights (LIC 9058) will be provided for facility records.