Home Care Organization Evaluation Report

On May 6, 2025, Home Care Services Bureau (HCSB) Enforcement Analyst (EA), Adrian Mangina arrived at the business office of Superior Home Care Services Inc. for a Post Licensing inspection. Upon arrival EA was admitted to the office by Eleanor Chavez and Penelope Mercado. Ms. Chavez called owner Maikel Morkos who provided Home Care Organization Designee name Kjella Ogrin and her phone number and stated Designee would come to meet EA shortly. Ms. Ogrin arrived at approximately 10:15 AM. Carol Lindsey, former owner and Regional Director arrived at 10:30 AM. Analyst Mangina observed the proper posting of business hours and License. The Analyst was provided an area in which the review of personnel and administrative files could be performed. Designee will email Analyst proof of current professional liability policy, worker's compensation, and dishonesty bond. Twelve employee files were reviewed.

Upon completion of the file review the analyst discussed the findings of the inspection with Ms. Ogrin and Ms.Lindsey. The Analyst informed the representatives named above of the deficiencies found and explained they would be noted on the HCS809-D forms. In addition, the Licensee was provided a copy of the HCS9058 Appeal Rights form.