Complaint Investigation Report

374603237-6-4-2026-08-AS-SJAB-DUVTLK-20260609144936

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN DIEGO RO , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/05/2025 and conducted by Evaluator Tiffany Holmes

COMPLAINT CONTROL NUMBER: 08-AS-20250905085135

Staff did not treat resident with dignity

Licensing Program Analyst (LPA)Tiffany Holmes conducted an unannounced complaint visit to the facility to close out a complaint on the above-mentioned allegation. LPA gained access to the facility, identified herself, and met with Teresita Roxas, Administrator to discuss the purpose of the visit.

LPA conducted conducted a tour of the facility, and conducted interviews. It was alleged that staff did not treat resident with dignity. Interviews revealed the staff members at the facility are wonderful and nice, however, there was an interview that revealed sometimes the owner says things like "there's the door" or "you can get out" Other interviews revealed that there are 3 staff members and that they are hard workers and treat the residents well. Interviews also revealed that the facility owner is very curt and won't greet residents or respond when they greet the owner.

Based on the evidence obtained from interviews, the complaint allegation is substantiated. A substantiated finding means the allegation is valid because the preponderance of the evidence standard has been met.

A deficiency is cited per Title 22 California Code of Regulation on the 9099 D page. An exit interview was conducted with Teresita Roxas, Administrator and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.