Complaint Investigation Report

374603237-6-4-2026-08-AS-SJAB-DURVCC-20260605161856

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN DIEGO RO , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/25/2023 and conducted by Evaluator Tiffany Holmes

COMPLAINT CONTROL NUMBER: 08-AS-20230725091856

Licensee did not provide reasonable accommodations

Licensing Program Analyst (LPA)Tiffany Holmes conducted an unannounced complaint visit to the facility to close out a complaint on the above-mentioned allegation. LPA gained access to the facility, identified herself, and met with Teresita Roxas, Administrator to discuss the purpose of the visit.

LPA Borruda conducted a tour of the facility, and conducted interviews on 08/02/2023. LPA Holmes conducted interviews with residents, staff and outside sources. It was alleged that the licensee did not provide activities, the licensee did not provide hygiene items and that the licensee did not provide reasonable accommodations. Interviews revealed that the residents just sit around the facility and watch television or read the news paper. Prior LPA observations revealed there were no activities out for the residents use and interviews with the residents revealed there is nothing for them to do but sit around and or watch television. Interviews and observations also revealed that the residents did not have paper towels in the bathrooms and that they would wash their hands and dry them with toilet paper. Interviews also revealed that the facility did not provide reasonable accomodations by running the air condioner instead of fans. LPA observations revealed several fans around the facility and in the resident rooms. The thermostat read 81 prior to noon on the day they were there and then 84 degrees by 1pm. LPA Holmes observation on todays visit is that the facility was cool and the doors were open to let the air in.

Based on the evidence obtained from interviews, the complaint allegations are substantiated. A substantiated finding means the allegation is valid because the preponderance of the evidence standard has been met.

A deficiency is cited per Title 22 California Code of Regulation on the 9099 D page. An exit interview was conducted with Teresita Roxas, Administrator and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.