Complaint Investigation Report

374603236-6-4-2026-08-AS-SJAB-DURUHE-20260605153548

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN DIEGO RO , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/31/2021 and conducted by Evaluator Tiffany Holmes

COMPLAINT CONTROL NUMBER: 08-AS-20210831174458

Facility staff locked resident (s) in their room.

Licensing Program Analyst (LPA) Tiffany Holmes conducted an unannounced complaint visit to deliver findings regarding the above-mentioned allegation. LPA identified herself to, was greeted by, and explained the purpose of the visit to Licensee Teresita "Roxie" Roxas.

The Department’s investigation consisted of interviews with staff and outside sources and a tour of the facility. It was alleged that facility staff locked residents in their room. Interviews revealed that there are no residents from 2021 at the faciliy. Other interviews revealed that the residents have not been locked in their rooms and have not observed any staff locking the other residents in their rooms. Interviews with staff denied the allegation of locking residents in their rooms and revealed they have not observed any staff locking the residents in their rooms.

Based on the evidence obtained from interviews, the complaint allegation is unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted with Teresita Roxas, Administrator and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.