Complaint Investigation Report

Another resident, Resident 2 (R2) told R1 that R1 would miss a different activity that occurred at approximately the same time and attempted to make R1 leave the movie activity. This interaction with R2 caused R1 to become confused and agitated. The Activity Director (AD) was able to calm R1 down and asked R2 to allow R1 to make their own decisions regarding which activity to attend. Staff stated during interviews that AD provides R1 with reminders on which activities are happening around the facility and R1 would choose which activity to attend. On that occasion, R1 attended half of the movie activity and attended the other activity afterward.

Interviews with R1 did not reveal any relevant information regarding R1's participation in activities due to R1's cognitive state, which was supported by R1's assessment records dated October 2024 and interviews with staff. Interviews with other residents did not reveal any information that supported the allegation. Interviews with the AD revealed that they held monthly meetings for residents to make activity suggestions and was in regular communication with the members of the resident council regarding activities.

The Department has investigated the above-mentioned allegation and based on interviews and records review, the preponderance of the evidence has not been met, therefore, this allegation is deemed unsubstantiated.

An exit interview was conducted with Resident Services Director Loida Baskins , whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 3/22).