Complaint Investigation Report

An additional source revealed the food not being of quality was an ongoing issue. This was mentioned to management on several occasions, but the concern persisted. Although there were interviews with several sources that did not disclose any concerns with the quality of food, there was enough evidence to substantiate the allegation. This deficiency was cited in an LIC 9099D form and a plan of correction was jointly formulated with Executive Director Johnson.

An exit interview was conducted with Kristel Johnson, to whom a copy of this report, LIC 9099D, and Licensee/Appeals Rights (LIC 9058), were provided.