Facility Evaluation Report

Licensing Program Analyst (LPA) Dang Nguyen conducted an unannounced Case Management - Incident visit. LPA was welcomed by, identified himself to, and discussed the purpose of the visit with Sales Director Jiovanni Anderson-Diaz and Business Office Manager Fina Tuisee. LPA also spoke via phone with Executive Director Jackie Banks during the visit.

Today's visit was in response to an SOC341 Report of Suspected Dependent Adult/Elder Abuse, which licensee self-submitted to the CCLD San Diego Regional Office (received on 11/15/2023), involving Resident #1 (R1) and Staff #1 (S1), Staff #2 (S2), and Staff #3 (S3). [See LIC 811 Confidential Names List for a description of person identifiers used in this report].

During today’s visit, LPA performed a brief facility tour and welfare check on R1, verifying they were safe. LPA reviewed and collected copies of pertinent care and administrative/personnel records. LPA also interviewed R1 and relevant staff.

According to R1’s latest LIC602 Physician’s Report (dated 01/18/2022): R1 was diagnosed with Dementia and relied on staff for help with personal care tasks, to include dressing and incontinence care. R1’s physician wrote that while R1 was confused/disoriented, they were still able to communicate their needs.

During interview of R1, LPA observed: R1 could not recall the incident due to their baseline memory loss. However, R1 demonstrated the ability to converse. R1 made good eye contact, used appropriate social graces, quickly understood what was said to them, and quickly constructed full, coherent sentences in their replies to LPA.