Complaint Investigation Report

Interviews with staff revealed that at the time the complaint came in there wasn’t a time that the response to the call bell has taken more than 20 minutes. Interviews also revealed that the staff are wonderful and helpful. Interviews also reported that they haven't had any issues with staff being rude, disrespectful or that they felt rushed when interacting with staff.

It was alleged that the licensee did not meet resident care needs. Interviews revealed that on or around June 2020, ants were coming in from the residents' first-floor patio door and ants were coming in from the courtyard. Interviews revealed that it was probably because of all the construction around the facility. Interviews revealed that once staff were advised that there were ants in their room, the facility hired a professional to come out and spray shortly afterwards. Other interviews revealed there were "no problems, no ants" and no issues with pests. Interviews with residents revealed that they have seen pest management in the building. Interviews revealed the facility staff hired a company that came out and sprayed. They sprayed the private patio areas, the facility and the rooms. Interviews revealed that in 2021 the staff observed ant and laid down ant powder and ant traps. The facility hired a pest control company to address the ant problem. Interviews revealed that after they sprayed the facility, the ants did not come back.

The investigation did not produce supporting evidence to prove the staff did not treat residents with dignity and staff did not assist resident with toileting needs. The complaint allegations are unsubstantiated.

An exit interview was conducted with Erica Rebollar, Memory Care Director and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.