Complaint Investigation Report

374700232-10-26-2023-47-HC-WSCT-CXCMX3-20231107085914

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/01/2023 and conducted by Evaluator Megan Vigil

COMPLAINT CONTROL NUMBER: 47-HC-20230801163104

Home Care Aides are not registrered on the the Home Care Aide Registry.

On 10/17/2023, Associate Governmental Program Analyst (AGPA) Megan Vigil arrived at, Mana Home Care LLC, located at 3186 Vista Wat STE 309, Oceanside, CA 92056, regarding the above complaint allegation.

AGPA Vigil met with Designee, Jolene Ignacio. AGPA Vigil conducted an initial inspection for record review and discrepancies were found.

Based on AGPA's observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. Health and Safety Code Articles are being cited on the attached LIC 9099D.