Complaint Investigation Report

The outside advocacy agency confirmed having no knowledge or evidence to support the allegation, and records review revealed no documentation or evidence to substantiate the claim. The resident could not be interviewed due to passing away prior to the investigation. An outside healthcare agency noted occasional resident conflicts and described R1 as sometimes lonely with communication challenges and fluctuating orientation. The hospice nurse stated staff were attentive, responsive, and never observed treating residents disrespectfully.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur; therefore, the allegation is unsubstantiated.