Complaint Investigation Report

Records review and LPA observations revealed that the facility has meal times posted on the activities calendar on each floor and snack times posted on the weekly menus. LPA directly observed mealtimes during prior unannounced visits and did not observe or hear concerns from residents, staff or Responsible Parties that food service was consistently late.

Based on interviews, direct LPA observations and records review, the investigation did not yield sufficient evidence to conclude that staff failed to meet the needs of residents. Based upon the foregoing, the allegation is UNSUBSTANTIATED. This finding means that although the allegation may have happened or may be valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted with Executive Director Stefanie Ancheta, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.