Complaint Investigation Report

Interviews with staff revealed that facility management received multiple complaints from residents and staff regarding R1 and R2's behavior and comments. Interviews with staff revealed that R1 and R2 made multiple comments that residents felt were inappropriate, abrasive, and judgmental. Interviews with staff and R1 revealed that on 5/26/2025, the Executive Director spoke with R1 and R2 regarding their behavior and stated that their respite stay would need to be shortened and that R1 and R2 would need to leave the facility. Review of R1 and R2's admission agreement signed May 2025 revealed that residents could only be evicted from the facility via a written 30-day notice or a written 3-day notice with prior Department approval. The Executive Director confirmed in interviews that a written 30-day notice was not issued to R1 or R2 at any time. Review of documents received by the Department from the facility confirmed that a 3-day eviction notice was also not requested. Interviews confirmed that R1 and R2 vacated their apartment on 5/26/2025.

The Department has investigated the above-mentioned allegation and based on interviews and record review, the preponderance of the evidence has been met, therefore, this allegation is deemed substantiated. The following deficiency was cited for unlawful eviction and noted on the attached LIC9099-D page.

An exit interview was conducted with Executive Director Mariano Perez , whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 3/22).