Complaint Investigation Report

Interviews with staff revealed that prior to 2020, the facility’s menu was submitted to the facility’s corporate office for review and assessment once or twice a year. Interviews with facility management revealed that the facility has not provided their corporate office with a sample menu for review since at least 2021. Interviews with staff revealed that neither the Chef or Restaurant Manager are nutritionists, dietitians, or home economists. Review of a nutritional assessment of the facility’s menu revealed that the facility’s menu was reviewed by a dietitian on 8/15/2024. Interviews with facility management revealed that the facility’s menu had not been overseen by a dietitian, nutritionist, or home economist since at least 2018.

The Department has investigated the above-mentioned allegation and based on interviews and records review, the preponderance of the evidence has been met, therefore, this allegation is deemed substantiated. The following deficiency for the facility menu not being overseen by a qualified individual is cited per CA Code of Regulations Title 22 and noted on the attached LIC9099-D page.

An exit interview was conducted with General Manager Karl Miller, whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 3/22).