Complaint Investigation Report

Interviews with staff and residents revealed that some residents had complained about small flying insects in their rooms during their weekly housekeeping visits. Staff stated that they would report to the front desk or the maintenance director whenever a resident complained about insects or the staff observed insects. Interviews and records review revealed that the front desk staff were responsible for generating a work order and logging the issue in a binder at the front desk for the contracted pest control company to address during their monthly visit. Interviews revealed that the contracted pest control company would review the binder at the front desk and address each logged concern. Records review revealed that the pest control company was present at the facility once a month and left a receipt detailing the work conducted with the maintenance director. Interviews with staff revealed that staff would attempt to address any issues with insects during weekly housekeeping visits by using cleaning products in the areas where insects were observed. Interviews with staff revealed that insects were a concern around this time of year and denied any residents who had consistent issues with insects in their room.

Interviews with residents were inconsistent regarding the presence of insects in the facility and resident rooms. During the visit on 10/6/2023, LPA Ruiz observed multiple resident rooms, hallways, and common areas of the facility. LPA observed a few small flying insects in Resident 1’s (R1) room located around drink bottles and cups. Interviews with R1 revealed that the insects were attracted to open food containers and drinks which R1 admitted to leaving food containers out in the past. R1 stated that they did not wash drink cups or bottles with soap after they contained sugary drinks and only rinsed them out. R1 stated that they often ate meals in their room and returned any remaining food to the dining room after they completed their meal. R1 stated that the issue with insects had improved.

The Department has investigated the above-mentioned allegation and based on interviews and records review, the preponderance of the evidence has not been met, therefore, this allegation is deemed unsubstantiated.

An exit interview was conducted with Business Office Manager Raquel Tarango, whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 01/16).