Complaint Investigation Report

Facility staff denied the allegation and stated there was no indication of an infestation of cockroaches during the time period in question. Observations conducted by the Department during the investigation did not support the complaint allegation and noted that the facility interior, including food supply and storage areas, was maintained in clean, sanitary condition on a consistent basis. Facility staff and outside sources confirmed that the facility had monthly pest control services in place, which included a Cockroach Warranty Plan that began September 2020. The same plan was picked up the following month of October 2020 under a new name, with no break in service to date. Records reviewed, including facility records and the pest control contract, corroborated interview statements of staff and outside sources. Pest control records and invoices showed the facility received monthly pest control services, which included a Cockroach Warranty Plan.

The Department has investigated the allegation listed above. Based on evidence obtained, including interviews and records reviewed, the above allegation is unsubstantiated as the Department could not meet the preponderance of the evidence standard.

An exit interview was conducted with Lauren Delancey and a copy of this report and Licensee/Appeals Rights (LIC 9058 01/16) was provided to the Licensee via email. An electronic receipt of confirmation was requested to be sent by the Licensee upon receipt of the documents.