Complaint Investigation Report

374700279-11-26-2025-47-HC-SDUU-DNZUST-20251203145048

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/03/2025 and conducted by Evaluator Adrian L Mangina

COMPLAINT CONTROL NUMBER: 47-HC-20251103172251

HCO is not providing services to client as contracted.

On November 26, 2025, Enforcement Analyst (EA) conducted a complaint visit for the purpose of delivering findings for the above allegation. Upon arrival, Designee Cecilia Santayana granted EA access to the Home Care Organization (HCO).

EA interviewed Designee Santayana who provided copies of caregiver schedules and other documents.. Santayana stated that she recently learned that a caregiver left a shift some minutes early. After investigating the incident, Designee terminated the caregiver. Licensee was found to have exercised appropriate supervision and took immediate action to rectify the situation. Based on interviews conducted and documents obtained, the department could not corroborate that the HCO failed to provide services as contracted. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted. A copy of this report and HCS9058 appeal rights were provided.